Privacy Policy

1. Introduction

Welcome to the Privacy Policy for DreamWeave ("we," "us," or "our"). This document outlines our steadfast commitment to protecting the privacy of our valued customers and visitors to our website. It details what personal data we collect to facilitate your purchases and provide our services, how we use and safeguard that information, and your rights concerning your data. Your trust is the bedrock of our business, and we handle your personal information with the utmost care and transparency.

2. Information We Collect

To provide our handcrafted beds and related services, we collect data necessary to manage orders, arrange delivery, and communicate effectively. The type of information depends on your interaction with us.

• For Customers Making a Purchase: We collect personal identification and contact information (name, shipping address, billing address, email, phone number), and order details (bed model, size, fabric, etc.). Payment information is processed securely by our third-party payment gateways; we do not store your full credit card details on our servers.
• For Website Visitors: When you use our website, we may collect information such as products you view, items you add to your cart, and contact information if you fill out a form to request information or order swatches.
• For Newsletter Subscribers: If you opt-in to our mailing list, we collect your email address to send you market updates, new collection announcements, and exclusive offers.
• Technical Data: We automatically collect technical information such as your IP address, browser type, and pages visited to analyze site performance and improve user experience. We use essential cookies for site functionality.

3. How We Use Your Information

Your data is used exclusively for legitimate business purposes related to providing you with our products and services.

• To Fulfill Your Order: We use your information to process your order, arrange for manufacturing, coordinate delivery with our logistics partners, and provide after-sales support.
• To Provide Personalized Service: We may use your browsing history and past purchases to recommend products and share updates about collections tailored to your interests.
• To Communicate Effectively: We use your contact information to provide order updates, answer your inquiries, and send service-related messages.
• For Marketing: With your explicit consent, we use your email to send newsletters. You can unsubscribe at any time via the link in every email.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. Your data is shared only under specific, necessary circumstances to fulfill our service to you:

• With Delivery Partners: Your name, address, and phone number are shared with our trusted third-party logistics and delivery companies to ensure your order reaches you correctly.
• With Third-Party Service Providers: We share data with essential partners who assist in our operations, such as payment processors, website hosting services, and email marketing platforms, under strict confidentiality agreements.
• For Legal Compliance: We may disclose information if required by law, subpoena, or other legal process, or to enforce our agreements and protect the rights, property, or safety of DreamWeave, our customers, or the public.

5. Data Security

Protecting your sensitive information is a top priority. We implement robust technical and organizational security measures, including SSL/TLS encryption across our entire website and secure, access-controlled digital systems. Access to personal data is strictly limited to authorized personnel who require it to perform their duties.

6. Your Data Protection Rights

You have the right to access, review, and request correction or deletion of your personal data, subject to our legal and contractual obligations to retain records of transactions for a specified period. To exercise your rights, please contact us directly using the information below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to reach out to our team.